FAQ

Please see our Frequently Asked Questions below. 

If you need to ask another question or require additional information, please contact us at info@happylittlesunshinedesigns.com.au and we will be happy to help you.

    • What Printing Options do you have for Invitations/Announcements

    • How do I place an order

    • Can I use a design from a different category

    • How do I submit my Photos to you

    • Is there a Minimum Order for the Printed Invitations

    • What type of Photos are best to send?

    • Do I need to edit or crop my photos before sending

    • How long will it take to receive my order

    • How do you post my invitations

    • What is your return policy

    • Can I change my Photo to Black and White in design selected

    • Can I change the colour scheme of my design

    • Can I add guest names on my invitation

    • Can I request changes to the design I have chosen

    • Why is there a colour difference to my invitation

    • I am unsure which photo to use on my design, can I see each photo on my design

    • Can I cancel my order once payment has been made

    • Proof Process

    • Can I see more than one design with my photo

    • Can I order some more invitations


    What Printing Options do you have for Invitations/Announcements top

    All our designs are available in two printing options:

    Print Yourself Invitations from $18.00    

    • Invitation will be emailed in a high resolution in JPG or PDF file ready to be printed at home or any local photo shop.  
    • If you prefer for your design to be put on a CD and mailed to you, this is available at a small fee. Please email.
    • The sizes available are 4"x6"  ($18.00) and 5"x7" ($20.00)
    • This option we allow up to 2 proof changes.

    Printed Photo Invitations from $1.80 

    • Professionally printed on high archive quality matte photo paper
    • Minimum order 15 quantity
    • Sizes 4"x6" ($1.80each) or 5"x7" ($2.00). 
    • All printed photo announcements/invitations will include a magnet on the back of each invite. 
    • On the back of the invite will be a small sticker with our website details. 
    • This option we allow up to 5 proof changes.

    How do I place an order top

    Our online ordering is easy as selecting your design, completing order form and submitting for payment.  Please go to our How to Order page for further information

    Can I use a design from a different category top

    Yes, all our designs can be ultered to suit any special occasion.  For example, you can choose one of our Baby Announcements and have it ultered to suit a Baby Shower invitation.  Please go our How to Order page for more details and the form to complete.

    How do I submit my Photos to you top

    After you have placed and paid for your order. Please email your photo/s that you would like on your design to orders@happylittlesunshinedesigns.com.au.  Remember to include your Name in the Subject heading of your email.  Please refer to Sending Your Photos Information.

    Is there a Minimum Order for the Printed Invitations top

    Yes, there is a minimum order of 15.

    What type of Photos are best to send? top

    In order to ensure that your photo is of high quality, we recommend that your photos should be in JPEG format and high resolution.  If we feel you photo quality will not be suitable, we will contact you to send us other option.

    Please click here for more information on the best photos to send for your design.

    Do I need to edit or crop my photos before sending top

    Please send us your original photos so that we are able crop or edit your photos to enchance your chosen design. We provide basic photo editing to you photo and enhancements such as red-eye removal, colour or brightness alterations.

    How long will it take to receive my order top

    Once we have received your payment and photos, we will commence working on your design and email a proof to you within 48 hours.  Once you have approved your final design, we will print and express post your invitations to you between 3-5 working days.  If have selected the "Print Yourself" option, we will email your invitation within 48 hours (usually sooner)

    However, during the holiday season we may have to extend our proofing/printing time by a day or so.  In this event, we will post a message up on our website page.


    How do you post my invitations top

    All our orders will be posted with Australia Post by Express Post.  This way your order can be tracked if any issuess arise.  The cost will be $12.00. Click  Postage and Shipping for more details

    What is your return policy top

    Happly Little Sunshine Designs will not print or email a design until we have received final approval from you to print.  This ensures that you have your perfect design!

    It is the customer's responsibily to ensure all wording and layout is correct prior to approving the proof for printing.  So if there is a spelling mistake or incorrect information, unfortunately it will be at the customer's cost to reprint.  We understand that sometimes that this happen and will reprint or provide design on email at a reduce cost.  Please email us.

    However, if we have made an error, we apologise and will be re-printed at no charge

    Can I change my Photo to Black and White in design selected top

    Of Course, please make a note in the 'Design Changes' on your Order Form and then please send your original photo and we will convert to Black and White for you.

    Can I change the colour scheme of my design top

    Most of our designs can be customised to suit your style or theme.  Please email us at info@happylittlesunshinedesigns.com.au and let us know the design number and we will advise if this is possible.

    Can I add guest names on my invitation top

    Guest names are available to be added only on our 'Printed Invitations' option.  The cost is an additional $0.50 each per invitation and can be selected in our Order Form.  Once payment has been made, please email us a list of guest names so that we can add to design.

    Can I request changes to the design I have chosen top

    Yes, this is what makes your design yours! In the order form in the 'Design changes' please let us know what you would like changed and we will only too happy to help if these changes can me made on the design you have chosen.  Changes may include font, colour etc..

    Why is there a colour difference to my invitation top

    Some slight colour variations may occur between what appears on your computer and your printed invitation.  This is due to monitor settings being slightly different and printer calibration variances.  We print only at professional photo centres that print onto archive quality photo paper in order to create as close as possible.

    I am unsure which photo to use on my design, can I see each photo on my design top

    Yes of course.  Once you have placed your order and made payment, please send through the two photos that you would like to see on the design chosen and we will only be to happy to provide you two proofs of the design with each photo at no extra charge.

    Can I cancel my order once payment has been made top

    Your order is very important to us but we understand that there are occasions when things change.  You may cancel your order at any time, however there may be cancellation charges applicable.

    If you cancel PRIOR to any work being commenced on your design, a full refund will be given.

    If you cancel AFTER we have provided you with a proof there will be a $18.00 cancellation fee.  This fee is for our time and effort and work we have put into personalising your design and emailing you a proof.

    Proof Process top

    You will receive by email a proof of your designs within 48 hours to you to review from the details that you have provdied on your order form.

    When reviewing your design proof, please be sure to check the wording is correct as well as spelling and grammar.   You can make as many changes per proof as you would like as we want to make sure that you are 100% happy with your design.

    As needed we provide up to 5 proofs of the same design at no additional charge on 'Printed Invitations' option and up to 2 proofs of the same design for 'Print Yourself' option.  If additional proofs are required there will be a fee of $5.00 each per proofs.

    Your order will not be processed for print until you have approved the proof for printing.

     

    Can I see more than one design with my photo top

    Yes, we are able to provide a proof for more than one design to see which photo will suit best.

    However, as we will have to re-create this design with your details and photo, there will be a charge set up of $15 for each additional design for our time.  (Please note this is not refundable)

    Email us with your preferred designs and we will send an invoice for payment before commencing work.  If you have any further queries, please contact us.

    Can I order some more invitations top

    Yes that is not a problem.  As we have your design on file, we can re-print your invitations for you for $1.00 per invite plus postage.  Please email us at info@happylittlesunshinedesigns.com.au